I was in Brunswick shopping, about an hour away from home, when I saw the Brunswick Petsmart on Glynn Isle. I needed help with a refund or store credit on nail clipper I purchased 64 days ago. I’ve looked everywhere for the receipt & have been just as busy as any other hardworking single mom, so I went through my bank to get a copy of the receipt however, that takes time. Granted this nail clipper cost about $50 which wouldn’t matter to me if I could use it but my dogs nails are black & this expensive nail clipper didn’t help in getting the job done bc it would blink different lights when close to the quick but it was never steady. So I speak to the store mgr & explain, I can’t find the receipt but I can’t use the product anything he can do for me would help. I get my dogs food, treats, toys, I even get them groomed in Petsmart bc I prefer there than anywhere else, so I’m thinking store credit would be just as helpful. Well, I didn’t get his name but this was yesterday evening, & he completely brushed me off, & told me if I didn’t have a receipt he couldn’t help me. I tried showing him my order for a receipt through my bank as it showed I paid over $100 in Petsmart that day. He said it didn’t matter & without a receipt he couldn’t do anything, in fact, even if you did have the receipt now, its over 60 days, & we can’t do anything, but I can come back tomorrow to talk to his mgr. I asked if this was just this stores policy & he said no, this is Petsmarts policy. I’m an hr away from Brunswick, I told him same & so I won’t be back to this store but I’ll be sure to call the Hinesville store where I purchased the item. He actually said, “Sorry I couldn’t help you.” Really? You didn’t even try.
I decided to try PetSmart to see how the grooming services for cats were, so I brought my cat Chico for a very thorough brushing and nail trim, and I loved it! I'm bringing my next cat next week. Every other place I have ever had my cats groomed before meant my cats were with dogs which was fine because they are not scared of dogs, but PetSmart is great for people whose cats are, and not all dogs are well trained either to be around cats, so I felt my cat was safer at PetSmart. PetSmart does not allow cats and dogs together in the grooming department. Grooming can already be stressful for animals, so they scheduled an appt before the store opened to avoid clients with dogs coming in for grooming. Yes I had to wake up early but having a calm comfortable cat is worth it.
I adopted a kitten from this petsmart. Staff is really hard to track down and leaves important details out when talking to them, almost like they're too busy to talk to you.
Great place for presents for all of your furry friends and to get there hair done for pictures with Santa.
I called Hinesville Petsmart, store #2700. I spoke to Kailey & initially only told her I lost my receipt for this nail clipper & yes its been over 60 days. She does say the system erases everything over 60 days “but give me your number & I will still try & see”. Then she says we may still be able to give you store credit, let me talk to the mgr. Already I’m feeling better, like a loyal customer, that matters to this young lady. At this point, I tell her, even if you can’t help me, I appreciate you going above & beyond in an effort to try & help me. The mgr did say bc its a grooming product they do need a receipt, which my bank will be sending me soon, & yes, with that receipt I can get store credit. Kailey, Katy & Wendy with store no. 2700, thank you simply for taking the time to try & help a loyal customer & setting a great example!
They don't always have what I'm looking for but they do okay nice people nice environment I can take my dog there I love it
Petsmart is a US Pet Store based in Hinesville, Georgia. Petsmart is located at 863 W Oglethorpe Hwy Suite 106, Hinesville, GA 31313, USA.
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