I called the store again 12/18 to check up on this ring. I was informed it was no longer available.
LET'S make it simple the manager is not no someone who needs to working a customer service job. As for that one African American guy he should be the manager. He helped me every time I went to buy or pay a bill etc. But I was not the manager professionally.
Two weeks went by, and I called for an order update. It had not arrived in the store yet. The sales rep said she would call or e-mail met once she figured out what the hold up was. She never followed up with me.
The male offered to call me back. When they called back, they offered a double halo for the same price. But, we had to check it out today as they would not hold it.
The prongs on my ring split in half, losing the diamond with them. It took nearly 2 months to repair. I got my ring back yesterday (finally) and it looks absolutely NOTHING like my original ring. The diamond is smaller, the prongs are not symmetrical, there's a huge dent in the metal... I just decided to take the ring and bring my money elsewhere rather than continue letting Kay Jewelers even touch it anymore. If I could give 0 stars, I would. Please do yourself a favor and give your money to a jeweler that makes quality jewellery and cares about their customers.
"I'm sorry, sir. There is nothing further we can do to help you," the male rep replied.
I went to Kay Jewelers to buy a ring at Black Friday prices ($40) from the advertisement. They were out of stock for that ring, so I had to order it from a sales rep in the store. I was told I would be called when it arrived within the next two weeks.
I called to check the status of my ring I was getting resized. The lady on the phone said my ring was in, they tried called me July 19th,but couldnt leave a voicemail. I dropped my ring off just a few days before that and went in to pay on July 21st. No one said anything about my ring being there for 4 days so I just assumed it wasn't in yet. I waited a few weeks to call, normally these things take time. My ring has now been there for a month. No further attempts to reach me, but again I WALKED IN to pay and no one bothered to tell me it was there. Horrible customer service.
"This is a screw up that was made by your store. I have a wife that is expecting a ring for Christmas which was ordered over a month before the holiday."
Longer version:
I was pleased with the service I received, three different times.
"What do you mean 'no longer available,'" I asked, "I ordered this ring when it was available."
When we came in, we weren't crazy about it, but they significantly discounted the ring because of the trouble caused by the screw up. The situation would have been better had they ordered the ring the first time, but it ended much better than it could have thanks to the sales representatives.
Short version: I ordered a ring that was not in the store. Kays didn't actually order it. When we called about it a second time, the sales rep fixed the problem by discounting another ring.
Kay Jewelers is a US Jewelry Store based in Hinesville, Georgia. Kay Jewelers is located at 755 Oglethorpe Hwy Suite 101, Hinesville, GA 31313, USA.
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